gorgias
E-commerce customer support platform that unifies multi-channel inquiries and automates duplicate ticket handling
Monthly Visits
2.3M
Avg. Session Duration
20 min
Category Rank
#70
Bounce Rate
0.3%
What is gorgias?
Gorgias is a comprehensive customer support platform designed specifically for e-commerce businesses, unifying all customer interactions from email, live chat, social media, SMS, and voice into a single ticketing system to help support teams serve customers faster and more personally. The platform leverages AI to automate up to 60% of repetitive inquiries, enabling agents to focus on high-value conversations that boost customer loyalty and conversion rates. Deeply integrated with leading e-commerce platforms such as Shopify, Gorgias allows agents to view and manage orders directly within the ticket interface, streamlining workflows and improving resolution efficiency. Gorgias also provides built-in marketing tools to proactively engage customers and increase website conversion rates.
Key Features of gorgias?
Pricing
Free Trial: Comprehensive free trial available to explore functionalities.
Standard Plan: Starts at $60 per month with core features and limited automation.
Advanced Plan: Priced at $300 per month, offering advanced automation and integration options.
Disclaimer: For the most accurate and current pricing details, please refer to the official Gorgias website.
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