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delighted

delighted

A customer experience management platform that collects diverse feedback and generates real-time analytics reports.

Comment AssistantCRM AssistantAnalytics AssistantForms & Surveys
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OverviewAlternatives

Monthly Visits

603.7K

Avg. Session Duration

0 min

Category Rank

#680

Bounce Rate

0.4%

What is delighted?

Delighted is a customer experience management platform that helps businesses quickly collect and analyze customer feedback. It supports multiple survey types, including NPS, CSAT, CES, 5-star, emoji, and thumbs up/down, enabling efficient measurement of customer satisfaction, effort, and loyalty. The platform features a user-friendly interface, allowing for rapid survey creation, automated multi-channel distribution, and real-time reporting. With extensive third-party integrations and robust API capabilities, feedback can be seamlessly embedded into existing business processes, empowering teams to continuously optimize the customer experience.

Key Features of delighted?

Quick and intuitive survey creation
Customize and launch surveys in minutes using an easy-to-use interface and pre-built question templates.
Multiple survey types
Support for Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), 5-star ratings, emoji, and thumbs up/down surveys to meet diverse feedback collection needs.
Powerful reporting and analytics
Visualize customer sentiment trends, segment feedback, and analyze correlations directly within the platform using intuitive dashboards and tagging.
Extensive integrations and API
Seamlessly connect with over 30 popular tools such as Salesforce, Zendesk, Slack, Shopify, HubSpot, and enable broader automation via Zapier.
Multi-channel feedback collection
Distribute surveys via email, web widgets, in-app popups, kiosks, and embedded links to cover all customer touchpoints.
Mobile access and management
Access real-time feedback and manage surveys anytime, anywhere using the Delighted iOS app, enabling continuous customer sentiment monitoring.

Alternatives to delighted

survicate

survicate

Survicate is a powerful customer feedback solution that helps businesses collect, analyze, and act on customer insights across multiple channels, including websites, mobile apps, emails, and in-product surveys. Equipped with advanced targeting and automation capabilities, it delivers surveys at optimal moments to capture valuable qualitative and quantitative data. Survicate's AI-powered Insights Hub automatically categorizes feedback, providing real-time analysis and sentiment tracking. Seamless integration with leading CRM, marketing, and analytics tools enables the creation of a unified data ecosystem, helping improve customer satisfaction, reduce churn, and optimize product strategies.

464.4K
75% Match
zefi-ai

zefi-ai

Zefi AI is an advanced customer insights platform designed to unify and analyze qualitative customer interactions from multiple channels, including emails, surveys, chats, and reviews. Leveraging cutting-edge AI, it automatically tags feedback, performs large-scale sentiment analysis, and identifies emerging trends to empower product managers, customer experience teams, and business decision-makers with data-driven insights. Zefi AI transforms fragmented user feedback into a single source of truth, enabling businesses to reduce customer churn, improve satisfaction, and prioritize product development with confidence.

59.3K
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theysaidio

theysaidio

TheySaid.io revolutionizes surveys by transforming traditional questionnaires into interactive conversations that adapt to each respondent's input. The platform simplifies survey creation with AI-generated, professional surveys that can be launched instantly, while personalized follow-up questions boost engagement. By delivering real-time analysis and extracting actionable insights from both qualitative and quantitative feedback, TheySaid.io enables organizations to effectively close the feedback loop. Designed for teams across functions—from marketing to human resources—it supports scalable, customizable feedback campaigns that drive deeper understanding and better decision-making.

38.2K
75% Match
cycle

cycle

Cycle is a feedback management platform designed to help product teams quickly capture customer feedback from multiple sources, automatically extract insights, and align them with the product roadmap. It offers real-time collaboration features and seamlessly integrates with tools like Slack and Linear, enabling teams to close the feedback loop by communicating updates and releases to customers. Cycle automates the feedback processing workflow, reducing manual effort and enhancing product decision-making.

32.9K
75% Match
dolphin-ai

dolphin-ai

Dolphin AI is a customer experience platform designed to aggregate feedback from multiple channels, including surveys, support tickets, social media, and video interviews. Leveraging advanced AI, it analyzes over 500 data points in seconds, identifying key customer pain points, patterns, and priorities. By quantifying qualitative feedback with raw quotes and references, Dolphin AI provides a centralized source of truth that enables teams to make faster, data-driven decisions, reduce churn, and drive revenue growth. Focused on operational efficiency, the platform delivers insights up to 100 times faster and at a significantly lower cost compared to traditional methods, while maintaining industry-standard data security.

10.8K
75% Match
surveymars

surveymars

SurveyMars is a versatile and user-friendly online survey platform suitable for various research scenarios, including customer experience management, employee experience, market research, and customer journey mapping. The platform offers unlimited surveys, questions, and responses free of charge, featuring over 50 question types and advanced logic capabilities. With powerful data visualization, multidimensional analysis, and customizable reporting functions, SurveyMars enables businesses to derive actionable insights and optimize decision-making. Additionally, SurveyMars integrates with mainstream applications via Zapier to automate workflows and enhance efficiency.

385.2K
60% Match
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Survicate is a powerful customer feedback solution that helps businesses collect, analyze, and act on customer insights across multiple channels, including websites, mobile apps, emails, and in-product surveys. Equipped with advanced targeting and automation capabilities, it delivers surveys at optimal moments to capture valuable qualitative and quantitative data. Survicate's AI-powered Insights Hub automatically categorizes feedback, providing real-time analysis and sentiment tracking. Seamless integration with leading CRM, marketing, and analytics tools enables the creation of a unified data ecosystem, helping improve customer satisfaction, reduce churn, and optimize product strategies.

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TheySaid.io revolutionizes surveys by transforming traditional questionnaires into interactive conversations that adapt to each respondent's input. The platform simplifies survey creation with AI-generated, professional surveys that can be launched instantly, while personalized follow-up questions boost engagement. By delivering real-time analysis and extracting actionable insights from both qualitative and quantitative feedback, TheySaid.io enables organizations to effectively close the feedback loop. Designed for teams across functions—from marketing to human resources—it supports scalable, customizable feedback campaigns that drive deeper understanding and better decision-making.

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Cycle is a feedback management platform designed to help product teams quickly capture customer feedback from multiple sources, automatically extract insights, and align them with the product roadmap. It offers real-time collaboration features and seamlessly integrates with tools like Slack and Linear, enabling teams to close the feedback loop by communicating updates and releases to customers. Cycle automates the feedback processing workflow, reducing manual effort and enhancing product decision-making.

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dolphin-ai

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Dolphin AI is a customer experience platform designed to aggregate feedback from multiple channels, including surveys, support tickets, social media, and video interviews. Leveraging advanced AI, it analyzes over 500 data points in seconds, identifying key customer pain points, patterns, and priorities. By quantifying qualitative feedback with raw quotes and references, Dolphin AI provides a centralized source of truth that enables teams to make faster, data-driven decisions, reduce churn, and drive revenue growth. Focused on operational efficiency, the platform delivers insights up to 100 times faster and at a significantly lower cost compared to traditional methods, while maintaining industry-standard data security.

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surveymars

surveymars

SurveyMars is a versatile and user-friendly online survey platform suitable for various research scenarios, including customer experience management, employee experience, market research, and customer journey mapping. The platform offers unlimited surveys, questions, and responses free of charge, featuring over 50 question types and advanced logic capabilities. With powerful data visualization, multidimensional analysis, and customizable reporting functions, SurveyMars enables businesses to derive actionable insights and optimize decision-making. Additionally, SurveyMars integrates with mainstream applications via Zapier to automate workflows and enhance efficiency.

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