cx-genie
An automated customer support platform integrating multi-channel chatbots with a ticketing system
Monthly Visits
6.2K
Avg. Session Duration
0 min
Category Rank
#10990
Bounce Rate
0.4%
What is cx-genie?
CX Genie is a comprehensive AI-powered customer support solution designed for industries such as e-commerce, SaaS, and marketing, aimed at automating and enhancing customer service experiences. It enables intelligent chatbots to be trained on FAQs, documents, and live websites, delivering personalized, 24/7 responses. The platform integrates with major communication channels including Facebook Messenger, WhatsApp, and Instagram, as well as e-commerce platforms like Shopify and WooCommerce. CX Genie also offers workflow automation, ticket management, a helpdesk interface, and white-label branding customization—all accessible through a unified dashboard without requiring any coding. Its seamless AI-to-agent handoff mechanism ensures that complex inquiries are handled by human experts, improving customer satisfaction while reducing support costs.
Key Features of cx-genie?
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