sendbird

Enterprise communication platform supporting real-time chat, voice, video, and multi-channel messaging automation with human agent handoff.

Social Media Assistant CRM Assistant Team Collaboration

Overview Alternatives

Monthly Visits

280.1K

Avg. Session Duration

6 min

Category Rank

#2631

Bounce Rate

0.4%

What is sendbird?

Sendbird is a global communication platform renowned for its award-winning in-app chat and omnichannel messaging APIs. It empowers businesses to automate support and sales conversations with integrated AI agents, while enabling seamless handover to human agents when complex issues arise. Supporting real-time chat, voice, and video across mobile, web, SMS, email, and social channels, Sendbird helps companies deliver personalized, proactive, and scalable communication experiences with enterprise-grade reliability, security, and compliance.

Key Features of sendbird?

Omnichannel AI Agent

AI-powered agents deliver instant and accurate responses across multiple channels, automatically handling common inquiries and seamlessly escalating conversations to human agents in complex scenarios while preserving full context.

Rich Messaging APIs and SDKs

Support for private and public group chats, multimedia messages (images, audio, video, files), message reactions, typing indicators, read receipts, and message search.

Advanced Content Moderation Tools

Features include keyword filtering, automated image moderation, user blocking, muting, banning, and a comprehensive moderation management dashboard to ensure a safe chat environment.

Robust Security and Compliance

Enterprise-grade encryption (TLS/SSL, AES256), compliance with GDPR, HIPAA, SOC 2, and ISO 27001 standards to protect data privacy and communication security.

Highly Scalable Infrastructure

Globally distributed servers on AWS, supporting dedicated instances and static public IPs to ensure 99.9% availability and low latency for millions of users.

Analytics and Integration Capabilities

Detailed user behavior analytics, message and channel data export, Chatbot APIs, and Webhook integration to enable customized business workflows.

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sendbird