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lorikeet

lorikeet

A customer experience platform that automates refunds and account updates based on enterprise workflows.

Workflow & SOPCRM AssistantTeam Collaboration
lorikeet screenshot
OverviewAlternatives

Monthly Visits

58.7K

Avg. Session Duration

0 min

Category Rank

#300

Bounce Rate

0.5%

What is lorikeet?

Lorikeet is a customer experience platform that serves as an intelligent member of your support team. Rather than deflecting inquiries with simple Q&A, it follows your company's exact operational workflows to resolve customer issues from start to finish. By integrating with existing tools like Zendesk, Slack, and Intercom, Lorikeet can take direct actions such as processing refunds or updating accounts. Designed for businesses with complex or regulated operations—such as fintech and health tech—it enables scaling high-quality support without proportionally increasing headcount.

Key Features of lorikeet?

Workflow-driven solutions
Execute tasks by following the standard operating procedures (SOPs) used by your top human agents, enabling precise resolution of complex issues.
Omnichannel operations
Seamlessly interact with customers and resolve their issues across multiple channels, including chat, email, and voice.
Seamless tool integration
Directly connect to your existing SaaS tool stack (e.g., Zendesk, Intercom, Notion, Gmail) to take actions and update records within the systems your team already uses.
Complex task automation
Handle complex operations that typical bots cannot accomplish, such as resolving delayed orders, processing refunds, or replacing compromised credit cards.
Intelligent escalation paths
When human intervention is required, it enriches support tickets with all relevant context before escalation, enabling agents to resolve issues faster.

Alternatives to lorikeet

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thena

Thena is a modern customer support platform designed for B2B teams to manage customer communications across multiple channels including Slack, email, web chat, and Microsoft Teams. The platform transforms scattered customer conversations into organized, trackable tickets with intelligent routing. With over 150 APIs and core concepts such as organizations, accounts, contacts, tickets, teams, and groups, Thena provides growing businesses with a scalable infrastructure. The platform seamlessly integrates with existing business tools like Zendesk, Salesforce, HubSpot, Jira, and Linear to create a unified customer support ecosystem.

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intercom

intercom

Intercom is an integrated AI-driven customer service platform that transforms how businesses interact with customers and how support teams operate. The platform features an AI Agent that delivers instant, human-like customer support, an AI Copilot that provides expert responses to assist support agents, and an AI Analyst that generates actionable insights to optimize team performance. Intercom enables omnichannel communication, workflow automation, and customizable help centers, empowering businesses to efficiently scale personalized customer experiences.

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canary-technologies

canary-technologies

Canary Technologies offers an end-to-end, AI-driven guest management platform specifically designed for the hospitality industry, trusted by over 20,000 hotels worldwide, including numerous international brands. Canary optimizes hotel operations from booking to checkout with solutions such as contactless mobile check-in and check-out, AI-powered guest messaging, digital authorization, dynamic upselling, digital tipping, and digital service guides. These capabilities enhance guest satisfaction, increase revenue, ensure PCI compliance, and effectively reduce the risks of fraud and chargebacks.

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chatwoot

chatwoot

Chatwoot is a modern, open-source customer support platform designed to unify all customer communication channels into a single, manageable interface. It supports website live chat, email, and social media platforms such as Facebook, Instagram, WhatsApp, and Telegram. With powerful features including team collaboration, automation, chatbot integration, and customizable help centers, Chatwoot enables businesses to deliver personalized and efficient support while maintaining full control over their data. Its scalable API and multi-brand inbox capabilities make it ideal for organizations looking to enhance customer engagement.

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front

front

Front is a modern customer service platform designed to enhance team collaboration and deliver personalized, multi-channel customer experiences. It consolidates various communication channels—including email, SMS, WhatsApp, live chat, and voice—into a single unified inbox, enabling teams to efficiently manage high message volumes. Powered by AI-driven features such as smart routing, sentiment analysis, real-time agent assistance, and automation, Front helps teams resolve tickets faster while maintaining a human touch. The platform seamlessly integrates with over 100 tools and offers robust analytics to improve customer satisfaction and optimize team performance.

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mava

mava

Mava is a cloud-based customer support platform designed specifically for community-driven organizations in industries such as web3, gaming, AI, and SaaS. It consolidates support requests from multiple channels—including Discord, Telegram, Slack, email, and web chat—into a unified shared inbox. Powered by AI trained on an organization's existing support content, Mava automatically responds to common inquiries in both private tickets and public community channels, providing 24/7 support in over 100 languages. The platform enhances team collaboration and enables efficient, scalable customer support through ticket management tools, detailed metrics, and secure private threads, all without requiring administrator privileges.

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Front is a modern customer service platform designed to enhance team collaboration and deliver personalized, multi-channel customer experiences. It consolidates various communication channels—including email, SMS, WhatsApp, live chat, and voice—into a single unified inbox, enabling teams to efficiently manage high message volumes. Powered by AI-driven features such as smart routing, sentiment analysis, real-time agent assistance, and automation, Front helps teams resolve tickets faster while maintaining a human touch. The platform seamlessly integrates with over 100 tools and offers robust analytics to improve customer satisfaction and optimize team performance.

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Mava is a cloud-based customer support platform designed specifically for community-driven organizations in industries such as web3, gaming, AI, and SaaS. It consolidates support requests from multiple channels—including Discord, Telegram, Slack, email, and web chat—into a unified shared inbox. Powered by AI trained on an organization's existing support content, Mava automatically responds to common inquiries in both private tickets and public community channels, providing 24/7 support in over 100 languages. The platform enhances team collaboration and enables efficient, scalable customer support through ticket management tools, detailed metrics, and secure private threads, all without requiring administrator privileges.

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