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customerly

customerly

Customer support and marketing platform integrating live chat, automated email, CRM, and help center

Digital MarketingCRM AssistantConversational Assistant
customerly screenshot
OverviewAlternatives

Monthly Visits

53.2K

Avg. Session Duration

1 min

Category Rank

#151

Bounce Rate

0.4%

What is customerly?

Customerly is an integrated platform that combines AI-powered live chat, marketing automation, CRM, and a help center to enhance customer engagement and support efficiency. The platform automates repetitive tasks such as user onboarding and email follow-ups, enabling the creation of precise marketing funnels, while delivering personalized service through intelligent chatbots and video chat. With built-in survey tools and NPS tracking, it captures customer satisfaction in real time, and its unified inbox and CRM provide a comprehensive view for personalized, efficient support.

Key Features of customerly?

AI-Powered Live Chat and Video Chat
Automatically respond to inquiries with AI chatbots, escalate complex issues to human agents, and provide face-to-face video support on desktop and mobile devices.
Marketing Automation and Funnel Builder
Create unlimited marketing funnels using drag-and-drop tools, automate email campaigns, and trigger personalized messages based on customer behavior.
Integrated CRM and Customer Insights
Manage customer profiles, track interactions, qualify leads, segment users, and enable personalized communication to optimize the customer journey experience.
Help Center and Knowledge Base
Deliver AI-powered self-service support through a multilingual help center, searchable articles, video tutorials, and real-time content matching in live chat.
Surveys and Customer Feedback
Launch targeted in-app, email, and live chat surveys with advanced targeting and logic to collect actionable feedback, and monitor Net Promoter Score (NPS).
Analytics and Reporting
Access detailed data on email marketing, chat performance, customer satisfaction, and team efficiency to optimize support and marketing efforts.

Alternatives to customerly

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vtiger-crm

vtiger-crm

Vtiger CRM is a comprehensive cloud-based customer relationship management software that helps businesses optimize their operations by integrating marketing, sales, and customer support functions. The platform provides a unified view of customer data, enabling efficient team collaboration and personalized service experiences. Suitable for businesses of all sizes, Vtiger offers flexible pricing and deep customization options, combined with AI-driven sales automation, predictive insights, and customer engagement capabilities. With its mobile application and integration with over 500 apps, it ensures exceptional accessibility and scalability across industries.

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fptai

fptai

FPT.AI is an advanced artificial intelligence platform dedicated to providing businesses with AI-driven automation and customer engagement solutions. The platform offers a suite of AI products, including multilingual AI agents, omnichannel intelligent chatbots, document processing, and digital identity verification, helping enterprises enhance operational efficiency and improve customer service quality. Through seamless integration with business systems and continuous AI learning, FPT.AI enables data-driven decision-making.

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clerk-chat

clerk-chat

Clerk Chat is a leading enterprise-grade messaging platform designed to transform traditional phone numbers into multi-channel communication gateways capable of sending text messages, supporting SMS, WhatsApp, iMessage, and Google RCS. It seamlessly integrates with major CRM systems such as Salesforce, HubSpot, and Microsoft Dynamics, as well as collaboration platforms like Microsoft Teams, Zoom, and Cisco WebEx. Clerk Chat offers AI-powered conversation agents, workflow automation, and campaign management to enhance customer engagement and internal communication. With its compliance features and extensive integration capabilities, it is ideal for large enterprises, distributors, and partners seeking scalable and personalized messaging solutions.

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kommunicate

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Kommunicate is an integrated customer service automation platform that leverages advanced generative AI to deliver accurate, scalable, and human-like chatbot interactions. The platform seamlessly integrates with existing CRM and ticketing systems, supports over 100 languages, and covers websites, mobile applications, and major messaging platforms. Designed to automate repetitive inquiries, it enables smooth handover to live agents when complex issues arise, thereby enhancing customer satisfaction, reducing operational costs, and improving agent productivity.

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wasapiio

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WASAPI.io is an enterprise-grade platform built on the WhatsApp Business Cloud API, enabling businesses to automate, manage, and scale customer communications, sales, and support on WhatsApp. The platform integrates AI-powered smart chatbots (with ChatGPT support), bulk messaging, and multi-agent capabilities to streamline workflows, enhance customer engagement, and improve team collaboration. It supports integration with mainstream CRM, e-commerce, and automation tools, delivering flexible solutions for businesses of all types.

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