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zoko

zoko

E-commerce WhatsApp CRM platform with synchronized product catalog, automated customer engagement, and order management

Sales AssistantCRM AssistantE-commerce Tools
zoko screenshot
OverviewAlternatives

Monthly Visits

544.3K

Avg. Session Duration

3 min

Category Rank

#204

Bounce Rate

0.4%

What is zoko?

Zoko is a WhatsApp CRM and sales platform designed specifically for e-commerce businesses. It offers deep integration with Shopify and other platforms, enabling product catalog synchronization, automated customer engagement, abandoned cart recovery, and segmented marketing. Leveraging the official WhatsApp API along with AI tools like ChatGPT, Zoko helps brands turn WhatsApp into a primary revenue channel by centralizing personalized, scalable conversations, order management, and customer support—all within a single platform.

Key Features of zoko?

WhatsApp Product Catalog Sync
Automatically sync your e-commerce product catalog to WhatsApp, allowing customers to browse and place orders directly within WhatsApp.
AI-Powered Automation
Efficiently handle order collection, abandoned cart recovery, and customer inquiries using ChatGPT-powered chatbots and automated workflows.
Segmented WhatsApp Broadcasts
Send personalized marketing messages to dynamic customer segments, achieving higher engagement and conversion rates compared to email.
Multi-Agent Shared Inbox
Enable sales and support teams to collaboratively manage customer conversations through a shared inbox with multi-agent support.
Order and Payment Management
Support cash-on-delivery workflows and real-time order confirmation to streamline the purchasing process on WhatsApp.
Deep Shopify Integration
Seamlessly connect with your Shopify store to enable product synchronization, order management, and customer data syncing.

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txtcart

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TxtCart is a comprehensive conversational SMS marketing solution tailored for Shopify merchants and e-commerce businesses. It specializes in recovering abandoned carts, improving customer retention, and driving new sales through real-time, personalized text conversations. The platform combines human-like engagement with intelligent automation to create compelling two-way interactions that address customer concerns, deliver incentives, and build loyalty. Trusted by over 3,000 brands, TxtCart seamlessly integrates with popular e-commerce tools, providing a unified platform for marketing, customer service, and sales growth.

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molin-ai

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Molin AI is a conversational platform custom-built for e-commerce businesses, streamlining customer support by automatically responding to common inquiries and managing order-related tasks. It seamlessly integrates with major e-commerce platforms, supports over 90 languages, and enables personalized, real-time interactions that enhance the customer experience while significantly reducing support costs. Molin handles order tracking, cancellations, refunds, and product recommendations, continuously learning from real-time data to improve accuracy and relevance.

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livechat

livechat

LiveChat is a powerful, real-time chat solution designed specifically for e-commerce and customer service teams, enabling instant communication between businesses and website visitors. It combines a highly customizable chat interface with advanced AI capabilities such as chatbots, AI-powered reply suggestions, and chat summaries to boost agent efficiency and customer satisfaction. By seamlessly integrating with over 200 popular tools—including CRM systems, e-commerce platforms, and marketing software—LiveChat centralizes multi-channel customer interactions. Its intuitive interface, proactive chat features, and advanced analytics empower businesses to increase conversion rates, automate routine tasks, and deliver personalized support experiences.

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freshworks

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